Acquaintance with CRM: Customer Relation Management (CRM) was launched in 1387 to ease customers relation with company and increase the amount of company policies consistent with the customers’ requests. There is a Contact Center unit in CRM to register & follow customers’ requests.

Activities of this unit include:

•    Registering & following support services requests of all channels (tel., fax, letter, web, e-letter)

•    Monitoring performance of support services

•    Inform customers about various services

•   Registering & following customers’ complaints

•    Update customers information

•    Automatically difficulties registration at any time of the day (monitoring)

Hardware solution; MITEL & software solution; SHAREPOINT are used to increase Contact Center units’ speed & precision. Early in 1388 CRM succeed to launch self service system for S.S.O. customers.

CRM uses valid frameworks such as ITIL  &  ISO 10002 to follow customers’ complaints.